1. Our Commitment
Transera Group Ltd. is committed to providing an accessible website experience for all visitors, regardless of ability, technology, or context of use. We recognize that an inclusive web is part of providing professional, owner-side advisory services to a diverse and growing North American electrification ecosystem.
Our commitment aligns with the principles of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (IASR, O. Reg. 191/11), including web accessibility standards published by the World Wide Web Consortium (W3C).
2. Standards We Work To Meet
Transera designs and maintains www.transeragroup.com to conform with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the standard adopted by AODA for Ontario public-facing websites.
Specifically, we work to meet the four foundational principles of accessible web design:
- Perceivable — information and interface components are presented in ways users can perceive (text alternatives for non-text content, sufficient colour contrast, support for assistive technology);
- Operable — navigation and interface components are operable using keyboards as well as pointing devices, with sufficient time to read and use content;
- Understandable — text content is readable and understandable, and the website operates in predictable ways;
- Robust — content is compatible with current and future user agents, including assistive technologies.
3. Accessibility Features Implemented
Specific features implemented across the Transera website include:
- Semantic HTML5 structure with appropriate landmarks (
<header>, <nav>, <main>, <footer>, <section>) for screen reader navigation;
- Descriptive page titles and clear heading hierarchy (one H1 per page, logically nested H2-H5);
- Alt text on all meaningful images, with empty
alt="" on decorative imagery;
- ARIA labels on interactive elements (buttons, navigation toggles, modals) where context is needed;
- Keyboard navigability — all interactive elements are reachable and operable via keyboard alone;
- Visible focus indicators on links, buttons, and form controls;
- Sufficient colour contrast — primary text meets WCAG AA contrast ratio (4.5:1 for normal text, 3:1 for large text);
- Responsive design — the site reflows and remains usable from 320 px viewports up to large desktop screens;
- Reduced-motion support —
prefers-reduced-motion media query suppresses non-essential animations for users who request reduced motion;
- Form labels programmatically associated with their inputs, plus clear required-field indicators and accessible error messaging.
4. Known Limitations
Despite our best efforts, accessibility on the web is an ongoing journey. We are aware of the following areas where the experience may fall short of WCAG 2.1 Level AA, and we are working to address them:
- Some PDF documents (e.g., Sample Reports, Cancellation Policy) are produced using ReportLab. We are reviewing these documents to ensure they meet PDF/UA accessibility standards in future revisions.
- Some embedded third-party widgets (Microsoft Bookings, Stripe checkout) operate within their providers’ accessibility scope, which may differ from ours. We have selected providers that publicly commit to accessibility standards.
- Custom interactive tools (e.g., Site Pre-Assessment Wizard, ROI/TCO Calculator) are being progressively reviewed against WCAG criteria.
If you encounter an accessibility barrier on our website, please contact us — we want to hear about it and work to resolve it.
5. Alternative Formats
If you require website information, documents, or communications from Transera in an alternative format (large print, plain text, accessible PDF, audio, or another format), please contact us. We will provide the requested format in a timely manner and at no additional cost where reasonably practicable.
Common alternative formats we can provide:
- Plain-text email transcripts of website pages or documents;
- Large-print versions of policies and engagement letters;
- Read-aloud or recorded audio versions of brief documents on request;
- Verbal explanation of any document content via phone or video call.
6. Feedback & Reporting Barriers
Transera welcomes feedback on the accessibility of our website. If you encounter any barrier to accessing content, navigating the site, completing forms, or downloading documents — please let us know.
When reporting an accessibility issue, please include:
- The URL of the page where the issue occurred;
- A description of the issue and what you were trying to do;
- The assistive technology, browser, and operating system you were using (if known);
- Your contact information, so we can follow up.
We acknowledge accessibility feedback within 2 business days and provide a substantive response within 15 business days. For urgent issues, we work to provide an interim accessible alternative immediately while a permanent fix is implemented.
7. Ongoing Improvements
Web accessibility is not a one-time milestone but an ongoing practice. Transera is committed to:
- Regular reviews — auditing the website at least annually against WCAG 2.1 Level AA;
- Including accessibility in design and development decisions for any new pages, tools, or features;
- Training — ensuring contractors and partners working on Transera’s digital properties understand accessibility requirements;
- User feedback — treating accessibility barriers reported by users as priority issues, with documented response and resolution.
8. Compatibility with Browsers and Assistive Technology
The Transera website is designed to be compatible with the following browsers and assistive technologies:
- Browsers: Latest two stable versions of Chrome, Firefox, Safari, Edge, and Brave;
- Screen readers: NVDA, JAWS, VoiceOver (macOS/iOS), TalkBack (Android);
- Voice input: Dragon NaturallySpeaking, Voice Control (macOS/iOS);
- Operating systems: Windows 10/11, macOS, iOS, Android.
If you experience compatibility issues with a specific browser or assistive technology, please report it via the feedback channel below.
9. AODA Customer Service Compliance
Transera complies with the AODA Customer Service Standard. Our commitment to accessible customer service includes:
- Communicating in ways that take a person’s disability into account, including providing information in multiple formats on request;
- Welcoming the use of assistive devices, support persons, and service animals during all client interactions;
- Notifying clients promptly if a service we provide becomes temporarily unavailable.
For questions about Transera’s AODA compliance, contact our Accessibility Lead at ceo@transeragroup.com.
10. Contact — Accessibility
